www.inurendo.com

Terms and Conditions Who are Inurendo? Inurendo is a new company selling high quality designer wear exclusively for the Gay Community. We are part of a larger organisation that has been active in the clothing supply market for many years. So how do I know it's safe to shop with you? We use the latest encryption technology to assure that every transaction you make at the Inurendo site will be safe. In addition to guarantees from Inurendo, you are further protected under UK legislation. Distance Selling Directive From 31st October 2000, the Distance Selling Regulations give new protection to consumers who shop by phone, mail order, on the internet, or digital TV. These protections include - The right to receive clear information about goods and services before deciding to buy, Confirmation of this information in writing, A cooling off period of seven working days in which the consumer can withdraw from the contract, and Protection from credit card fraud. The purpose of the Directive is to increase consumer confidence and so strengthen the single European market by providing an agreed minimum level of consumer protection throughout the EC. The aim of the cooling-off period is to give consumers an opportunity to examine the goods or services being offered, as they would have when buying in a shop. The right to cancel is fundamental, however, this is balanced in the Regulations by the consumer's responsibility to take care of the goods before returning them. Privacy Statement Information Collection and Use We want you to feel safe while visiting Inurendo.com, and we promise that we will never share your credit card number or personal details with any third party. Information we collect Information is only collected when you - Place an order, or Use our customer service and feedback links to communicate with us Placing an Order We request information from you in our checkout area when you place orders. During checkout you must provide your credit card number (if paying by credit card) and shipping address information. After the checkout process is complete, your information is securely forwarded to Inurendo. We will use this information to fulfil your order and contact you if we have questions regarding your order. Credit card information is stored on secure offline servers. For more information on how we protect your credit card information, please see our Security section below. Customer Service / Feedback Links Inurendo uses email links located on the "About Us" and "Customer Services" pages to allow you to contact us directly with any questions or comments you may have. We read every message and do our best to reply within 24 hours. The information you provide in these emails is used to respond directly to your questions or comments you may have. We may file your comments to improve the site and service, or review and discard the information. If you do not want to receive e-mails containing marketing information and up and coming offers then you must tick the appropriate box when placing an order or submitting feedback. Security We want you to feel safe and secure while visiting Inurendo.com. To ensure that your credit card information is even more secure, we use secure transmission when you give us your credit card details and we store it on a server that isn't accessible on the Internet. Once we store that information, it cannot be displayed anywhere on any site. Internally, Inurendo takes extra caution to limit access to customers information. Only a few individuals within the company are given degrees of access to customers personal information according to job function and necessity. The computers that we store personally identifiable information on are kept in a secure environment. Cookies Inurendo uses cookies only for processing your shopping cart items. The cookie used is short term. The final stage of the checkout procedure clears the cookie automatically. Should you not complete the checkout process, the cookie automatically expires between 12 and 48 hours after you leave the site. Should you wish to clear the cookie manually, simply go to the shopping cart and delete each item using the "Delete" link provided, or, if you're really determined, simply click here! Advertising Any advertisements appearing on our site are served in-house and the site does not have a relationship with a third-party ad server. Therefore, third-party cookies are not used for tracking ads. Log Files Inurendo may use our Web server log files to help track the performance of our sites. We do not tie the IP addresses within the log files to your personally identifiable information. Legal Disclaimer We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on one of our websites. Notification of Changes If we decide to change our privacy policy, we will post those changes on our Privacy Policy page so you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point Inurendo decides to use personally identifiable information in a manner different from that stated at the time it was collected, we will take commercially reasonable measures to obtain email consent from you. You will have a choice as to whether or not we use your information in this different manner. We will still use information in accordance with the privacy policy under which the information was collected. Links This web site contains links to other sites. Please be aware that we, Inurendo, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site. Contact Information If you have any questions or suggestions regarding our privacy policy, please contact us at: Inurendo Unit 8 Ynyshir Industrial Estate Ynyshir Porth Mid Glamorgan CF39 0HU Shipping rates and policies United Kingdom Orders All orders under £50 that are sent out to addresses in the UK will be charged at a basic rate of £1.50. UK orders of £50 and over will incur no postage charge. International Shipping Details to follow Security Questions / Problems Checking Out Transactions that involve personal information (credit card numbers) are performed securely using our SSL secure mode. You can verify you're in secure mode from the URL at the top of your browser: https:// - the "s" means "secure" and that the server is encrypting all data over the connection. You should aslo have a small padlock symbol in the bottom of your browser. Some shoppers may experience difficulties using our SECURE MODE as their Internet Service Provider's (ISP's) proxy server may have problems accepting SSL connections. If you have trouble connecting in secure mode, try connecting in standard mode. While the information is only lightly encrypted as it is transmitted (and therefore not 100% secure), it is still very safe - much safer than using your credit card in a restaurant. Return Policy Inurendo offer a fair returns policy. Any unwanted goods ordered using this website can be returned within 7 working days of receipt. Unwanted goods returned within this period must still be in the new condition as sent out originally. Any damaged goods will not receive a refund. Please be aware that you will be liable for any postage costs incurred as a result of returning items to Inurendo and as all purchases remain your responsibility until we receive them, you should ensure that you obtain proof of postage as you send it back. To return unwanted items or cancel any purchase, simply complete a covering note and return the packaged item(s) to: Inurendo Unit 8 Ynyshir Industrial Estate Ynyshir Porth Mid Glamorgan CF39 0HU